To protect consumer rights, please contact our customer service if you require a refund or return. After communication, we will process your request. We appreciate your support and patience. Please check your email.
Before deciding on a refund or return, please carefully review the following rules:
If you have not received the corresponding goods after payment, you may contact customer service to request a refund or return.
Once sold, goods cannot be returned or exchanged if used, unless there are specific issues.
If you encounter issues with payment or product delivery during the purchase process, please contact customer service.
We commit to processing orders within 24 hours. In cases of supplier stock shortages or direct sales system maintenance, we will also handle orders promptly.
After-Sales Service Requests
- If I entered the wrong email address for top-up, can I get a refund?
If we have already completed the top-up based on the information you provided, a refund is not possible. If the top-up error was due to our platform’s fault, a refund may be issued after verification.
- Issues such as goods not arriving after top-up or incorrect amounts received after top-up.
- Received goods do not meet expectations.
- Complaints regarding poor service, website suggestions, etc.
For the above issues, please contact us via email: service@catshost.com
